9.1.1 Common Options

3 minutesread
Common Settings

1. Web Service Location

There are options for servers in different locations.  It is usually not necessary to adjust this no matter what location you are.

2. View Settings

Tick the boxes provided to set view configurations:

  1. Show expanded on opening which displays the expanded FenestraPro window on start-up (expands the Charts)
  2. View Rotation – orbits the model based on selections in the Façade Manager.

Note: the View Rotation or highlighting of surfaces does not function in Revit’s 3D Energy Model view.  The default 3D View or a custom 3D View should be used in Revit.  The application will need to be relaunched to start using the settings.

View Settings will change when the application is relaunched

3. Debug Settings

a) Enable Complete Logging may be checked to provide more details in the Log files should there be any issues.

Note: For large models, Enable Complete Logging may be unchecked, so as to not reduce the performance of FenestraPro during excessive logging.

b)  Clear Cache can be helpful if the application is starting to slow or many versions of a model have been analyzed.  This may be requested by the FenestraPro Support Team to clear any cached solar data, shading results etc from previous sessions, which may be causing issues.

This will clear the database files for Building Codes, Solar Data, Shading results and settings for Custom Groups.  Your License token and Log files will not be deleted.

Clearing the cache of previous stored data if required

c) Log Surface

This is useful if you are having issues with a Surface appearing incorrectly.  Input a Number for the Surface eg. 10, 25, etc.  This will add further details for this Surface into the Log file which will help to debug the cause of any issue.

Log Surface will output more details to the log files for the support team to diagnose issues

d) Send Report

This will send a message to the FenestraPro Support team with your log file. You may include a description of the issue if you wish (optional).

Send a Report to the Support Team

 

                                                                                                                                                                                                                                       

0
143
3 minutesread

Related Knowledge Base Posts

Submit

    Type your search string. Minimum 4 characters are required.

    Scroll to Top