This means that there is a problem connecting to the internet or heavy traffic means that your request is queued. Please check your network connection and retry. FenestraPro requires an internet connection to calculate Solar Loads for the glazing. It may be helpful to wait a few minutes and try again.
There may be an issue accessing the web-service connection. If this is blocked, it may need to be explicitly allowed in your firewall or antivirus. You may require assistance from your IT Department to adjust your settings. Please contact us for assistance in this event at support@fenestrapro.com and we can send you our connection path to confirm that access is available.