You open the Reports function and select ‘HTML’ but the browser window does not open with your report. In the Reports Export window for Detailed models, a message will display if the export is successful or not.
For the HTML Report to work, Project Information must be filled in in Revit (under the Manage tab). Please review this is required and fill in all fields. This is required to track and group multiple reports for the same project.
This may happen if there is a disconnect with the Account that you are signed into the application on and how you are signed into the Platform/Cloud area.
If you are using a hot-desk for example, another user may have signed into their Account on an open browser but you have signed into FenestraPro with a different Account.
If there are many open browsers where this might be the case, please sign out of any open online sessions. You may also check by clicking on Web Platform on the FenestraPro Menu in Revit. This will take you to a browser window to sign into the platform. It may also be useful to sign out of the application and relaunch by signing in again. This will refresh your license token.
A Report may also fail if permissions are not granted to access Revit’s Constructions.xml file. There may be restrictions in your office on user’s changing permissions for files on their machine. This permission should be set to Full Control (Read and Write). During installation, this will be automatically set by the application but it may happen in some instances that there are firm-wide restrictions or User Profile restrictions on modifying file permissions. If this file has been replaced since the application was installed or if settings were inadvertently changed, it might cause an issue. Please contact your IT department or contact us for more information at support@fenestrapro.com
You may also send a report (log file) to us from your application. This will provide details of the event which caused an issue. This report may be accessed from Settings – Send Report. You may add a description if you wish (optional). This is explained in Section 9.0.3